Privacy Policy

Mystic Motors - Privacy Policy

Effective Date: 22/08/2025
Company: TEC Ventures Pty Ltd
Contact Email: admin@mysticmotors.app

1. Introduction

Mystic Motors (“the App”) is developed and operated by TEC Ventures Pty Ltd (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring your personal information is handled responsibly. This Privacy Policy explains what information we collect, how we use it, how it is shared, and the rights you have regarding your data.

By using Mystic Motors, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the App.

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2. Information We Collect

We collect the following types of information when you use Mystic Motors:

a) Account & Authentication Data

Email address, username, and login credentials (if signing up with email/password).
Third-party sign-in information (Google, Apple, Facebook) as provided by those services.

b) Gameplay & Progress Data

Car unlocks, upgrades, trophies, player level, spells, and other in-game progress.
Match history and race statistics.

c) Device & Technical Data

Device model, operating system, IP address, and crash logs.
Diagnostic and performance data collected automatically (via Firebase, Unity Analytics, or equivalent).

d) Payment & Purchase Data

Purchases made through Google Play Billing or Apple App Store In-App Purchases.
We do not store credit card or payment details. Transactions are handled securely by Google or Apple.

e) Communications

If you contact us (e.g., support requests, feedback), we may collect your name, email address, and the content of your message.

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3. How We Use Your Information

We use collected information for the following purposes:

To create and maintain your account.
To save and sync your game progress.
To provide multiplayer features and gameplay functionality.
To process in-app purchases.
To improve game performance and fix bugs (analytics & crash reports).
To ensure fair play and prevent fraud.
To comply with legal and regulatory obligations.

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4. Sharing of Information

We do not sell your personal data. However, we may share data with:

Service providers (e.g., Firebase, Unity, Google Cloud) for hosting, authentication, analytics, and crash reporting.
Platform operators (Google Play, Apple App Store) for purchases, subscriptions, and compliance.
Legal authorities if required by law, to protect rights, prevent fraud, or respond to lawful requests.

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5. Data Retention

We retain your personal data as long as your account is active or as needed to provide the App. If you request deletion, we will remove your data unless retention is legally required (e.g., fraud prevention, tax, or accounting obligations).

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6. Data Deletion

You can request deletion of your data at any time by emailing us at:
admin@mysticmotors.app

We may request identity verification before completing deletion.
If your account is deleted, all associated game progress, purchases, and linked accounts will be permanently lost.
Some data may be retained if legally required (e.g., purchase receipts).

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7. Children’s Privacy

Mystic Motors is not directed at children under 13.
Social features (friends, messaging, etc.) are disabled for users under 13.
If we discover a child under 13 has provided personal information without parental consent, we will delete it immediately.
Parents can request deletion of their child’s data by contacting us at admin@mysticmotors.app.

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8. Security of Data

We use industry-standard measures to protect your data, including:

Encrypted storage (via Google Firebase/Google Cloud).
Secure transmission (HTTPS, SSL/TLS).
Access controls and monitoring.

While we take reasonable precautions, no system can be 100% secure.

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9. Your Rights

Depending on your location (e.g., EU/UK under GDPR, California under CCPA), you may have the following rights:

Access your personal data.
Request corrections.
Request deletion.
Withdraw consent to data processing.
File a complaint with a data protection authority.

To exercise these rights, contact us at admin@mysticmotors.app.

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10. International Users

Your data may be processed and stored on servers outside of your country, including in the United States and Australia, subject to local privacy laws.

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11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.” If material changes are made, we will notify you through the App or other means.